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At Boutiqueshsuppli, we take pride in the quality of our handcrafted candles. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help with our straightforward return policy.
We stand behind the quality of our products and are committed to ensuring that every customer has a positive experience with our candles. This return policy outlines the terms and conditions under which returns and exchanges are accepted.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items must be returned within 30 days of the purchase date to qualify for a refund or exchange.
Several types of goods are exempt from being returned. Perishable goods such as candles that have been burned or used cannot be returned. We also do not accept returns on limited edition or custom-made candles unless they arrive damaged or defective.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Returns should be sent to our address at 120 W Main St, Orange, VA 22960.
The following items cannot be returned or exchanged: candles that have been burned or used in any way, candles without original packaging, limited edition candles that are not defective, gift cards, and downloadable software products or digital content.
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will work with you to resolve the issue promptly, either through a replacement or a full refund.
To initiate a return, please contact us at cooperation@boutiqueshsuppli.world or call us at (540) 748-1424. Provide your order number and the reason for the return. Our customer service team will provide you with a return authorization number and instructions on how to return your item.
Once you receive your return authorization number, carefully package the item in its original packaging. Include all accessories, manuals, and documentation that came with the product. Ship the package to the address provided by our customer service team.
We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value. We cannot guarantee that we will receive your returned item, and we are not responsible for items lost or damaged during return shipping.
Once we receive your return, we will inspect the item and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies. The refund will include the purchase price of the item but will not include original shipping charges unless the return is due to our error.
If you have not received a refund within the expected timeframe, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund, please contact us at cooperation@boutiqueshsuppli.world.
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at cooperation@boutiqueshsuppli.world or call (540) 748-1424. We will arrange for a replacement to be sent to you once we receive and inspect the returned item.
If you wish to exchange an item for a different product, you will need to return the original item for a refund and place a new order for the desired product. This ensures that you receive the correct item as quickly as possible.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to an error on our part or a defective product.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over a certain value, you should consider using a trackable shipping service or purchasing shipping insurance.
If you receive a damaged or defective item, please contact us immediately at cooperation@boutiqueshsuppli.world or call (540) 748-1424. We will need photos of the damaged item and its packaging to process your claim.
Once we verify the damage or defect, we will send you a replacement item at no additional cost, or issue a full refund including original shipping charges. We may also provide a prepaid return label for you to send back the damaged item.
We take great care in packaging our candles to prevent damage during shipping. However, if damage does occur, we will work quickly to resolve the issue to your satisfaction.
Orders can be cancelled within 24 hours of placement for a full refund. After 24 hours, if your order has already been processed or shipped, you will need to follow our standard return procedure once you receive the item.
To cancel an order, please contact us as soon as possible at cooperation@boutiqueshsuppli.world or call (540) 748-1424 with your order number. We will confirm the cancellation and process your refund within 5-7 business days.
International customers are responsible for return shipping costs and any customs or import duties incurred. We recommend using a trackable shipping method for international returns. Refunds for international orders will be processed in US dollars and converted to your local currency by your financial institution.
Please note that international returns may take longer to process due to customs clearance and international shipping times. We appreciate your patience and will keep you updated throughout the return process.
If you have any questions about our return policy or need assistance with a return, please do not hesitate to contact us. Our customer service team is here to help and can be reached at cooperation@boutiqueshsuppli.world or by phone at (540) 748-1424.
You can also visit us in person at our location at 120 W Main St, Orange, VA 22960. We are committed to ensuring your complete satisfaction with every purchase from Boutiqueshsuppli.
We reserve the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. Your continued use of our website and services following the posting of changes constitutes your acceptance of such changes.
We encourage you to review this return policy periodically to stay informed about our return procedures and your rights as a customer.